Frequently Asked Questions

LiquidA11y is an accessibility scanning and remediation tool built specifically for Shopify stores. Unlike overlay widgets that add a layer on top of your site, we scan your store and make real changes to your actual Liquid theme templates.

How it works:

1. We scan your store using 5 detection layers: axe-core, Playwright, AI vision, semantic analysis, and app attribution
2. Issues are identified against WCAG 2.1/2.2 guidelines
3. A11y Studio generates AI code patches to fix the issues — you review and approve before deployment
4. Compliance Record documents what was scanned and fixed

The difference is fundamental:

In January 2025, the FTC fined accessiBe $1 million for false claims about their widget's ability to achieve WCAG compliance.

Compliance Record is our comprehensive documentation system that records every scan and fix. It creates evidence of your good-faith accessibility efforts.

What it includes:

• Compliance badge — auto-installed on your store's footer when fixes are deployed (optional but highly recommended, removable anytime)
• Date and time of scans
• Issues identified (with WCAG references)
• Fixes applied (before/after code)
• Pages scanned and coverage
• Ongoing remediation timeline
• Cryptographic proof-of-remediation

App Tamer is a Always Accessible exclusive feature that identifies which third-party Shopify apps are causing accessibility issues on your store.

Many accessibility problems come from apps you've installed — review widgets, popups, chat tools, etc. Other scanners just tell you there's a problem. Only LiquidA11y tells you which app caused it.

Included with Always Accessible ($49/mo)

With App Tamer, you can:

• See accessibility issues grouped by app
• Make informed decisions about which apps to keep, replace, or configure
• Contact app developers with specific issues to request fixes

LiquidA11y addresses the technical issues that cause the vast majority of accessibility problems — and the ones most commonly cited in lawsuits. We fix alt text, color contrast, form labels, keyboard navigation, ARIA attributes, and 80+ other issues automatically.

However, "full compliance" requires factors beyond what any automated tool can address:

• Content quality (plain language, clear instructions)
• Complex interactive components requiring manual testing
• User testing with people who have disabilities
• Ongoing maintenance as your site changes
• Third-party embedded content (videos, iframes)

We get you most of the way there, and we're transparent about what requires additional attention. For businesses in high-risk industries, we recommend periodic professional audits.

We cannot prevent all lawsuits — no tool can guarantee that. But we significantly reduce your risk by fixing the real issues that plaintiffs and their attorneys look for.

More importantly, if you do receive a demand letter:

• Your Compliance Record documentation shows you took meaningful, documented action
• Courts look for evidence of "good faith" efforts — your remediation history provides this
• Documentation of proactive compliance can lead to faster, less expensive resolutions

The stores that get hit hardest are those that did nothing, or those that relied on overlay widgets that don't actually fix anything.

Documentation is crucial because it provides tangible evidence that you took accessibility seriously.

What courts and attorneys look for:

• Accessibility audit reports — Records of evaluations against WCAG standards
• Remediation records — Evidence of actions taken to fix problems
• Timeline of efforts — Proof that compliance was ongoing, not reactive
• Before/after evidence — Screenshots or code showing what was fixed

LiquidA11y's Compliance Record creates this documentation automatically with every scan and fix.

LiquidA11y scans against and helps remediate issues for:

• WCAG 2.1/2.2 Level AA — The international standard referenced by courts
• ADA (Americans with Disabilities Act) — U.S. federal law
• EU EAA (European Accessibility Act) — Enforcement Active (Deadline passed June 2025)
• Section 508 — U.S. government websites
• AODA — Canadian accessibility requirements

The Department of Justice (DOJ) recommends conformance to WCAG 2.0 AA for digital content, and courts increasingly use WCAG 2.1 Level AA as the benchmark for ADA compliance.

A11y Studio uses the Shopify Theme API to make targeted changes to your Liquid templates. AI generates appropriate fixes while preserving your theme's design and functionality, and every fix requires your review and approval before deployment.

Safety measures:

• Changes are made to a draft theme first (not your live store)
• You can preview changes before publishing
• Full before/after code comparison is available
• Changes can be reverted through Shopify's theme versioning

The fixes are yours forever. Even if you cancel LiquidA11y, the code changes remain in your theme.

A11y Studio is designed to be safe and non-destructive. Changes target specific accessibility attributes without affecting your site's layout or functionality.

What we do:

• Add missing alt text to images
• Add aria-label attributes to buttons and links
• Fix form label associations
• Add skip links for keyboard navigation

What we don't do: Restructure your layouts, change your CSS, or remove existing functionality.

You can scan any public Shopify store URL without connecting anything. However, to use A11y Studio (which deploys fixes to your theme code), you'll need to connect your Shopify store through our secure integration.

This grants us permission to:

• Read your theme files (to identify what needs fixing)
• Write to a draft theme (to apply fixes)

You can revoke this access at any time from your Shopify admin.

Yes! You can run free scans to see what accessibility issues exist on your store. Free scans include:

• Full scan with an accurate accessibility score
• Top issues shown with severity levels
• AI Agent Readiness Score

The free scan runs a complete analysis, but detailed issue breakdowns and fix recommendations are reserved for paid plans. It's designed to show you exactly what's at stake — and what we can fix. View all plans →

Yes. You can cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period.

Important: All code fixes applied to your theme remain even after cancellation — they're yours forever.